Salesforce to Acquire Fin (formerly Intercom) for $3.6BN

Salesforce has agreed to acquire Fin (formerly Intercom), an AI-powered customer service platform, for approximately $3.6 billion. Fin's proprietary AI Agent resolves customer queries across multiple channels and has demonstrated a 76% autonomous resolution rate, which Salesforce plans to integrate with its Agentforce platform to expand AI agent capabilities across enterprises of all sizes. The acquisition is expected to close in Q4 of Salesforce's fiscal year 2027 and will not impact the company's financial guidance or capital return program.