Reviewers rarely talk about reliability. Owners bring it up twice as often

Product reviewers on YouTube discuss reliability, durability, and support far less frequently than actual owners on Reddit—averaging 7.8% versus 17% of opinions across 14 product categories. When owners do mention these issues, 70% of their feedback is negative compared to just 15% for reviewers, likely because failures typically emerge months after purchase rather than during the initial review period. Additionally, reviewers and owners discuss apps and software with similar frequency but dramatically disagree: only 21% of reviewer opinions on apps are negative versus 71% of owner opinions.