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The author argues against the proliferation of smartphone apps and QR codes by highlighting the numerous unstated assumptions companies make when requiring their use—from device ownership and battery life to data plans and Google account access. Using just 18 apps for 3 minutes daily would consume over 22 full days per year, and a single failed assumption among the ten listed can prevent a person from accessing essential services or products. The author contends that telling people "I don't have a smartphone" is an effective way to force companies to maintain alternative, accessible methods of operation.
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