How HN: Qisutu – an open-source, self-hosted ticketing and service desk

Qisutu is an open-source ticketing and service desk system built on Perl/CGI, MariaDB/MySQL, and Template Toolkit, offering features like agent and customer portals, email processing, directory authentication, automation, knowledge base, CMDB, reporting, and REST API. Version 1.0.2 is now stable and production-ready, supporting eleven languages including German, English, French, Spanish, Portuguese, and others. Installation involves downloading the package and running an automated setup script that prompts users to select their preferred interface language.