Why your Amazon order confirmation emails have become so unhelpful

Amazon has begun sending vague order confirmation emails that list only product categories instead of specific item names, forcing customers to visit the Amazon website to see what they ordered. The change, which started in July 2024, has frustrated shoppers who say the redacted emails are harder to track and resemble spam or phishing attempts. Amazon's shift is likely driven by AI integration, as tech companies increasingly develop AI "agents" that manage shopping and spending, requiring access to detailed personal data from emails and purchase history.