The Doorman's Fallacy in Action

The author describes experiencing the "Doorman Fallacy"—the assumption that technology can replace humans without consequence—during a brunch in Dubai where QR code menus and digital payment replaced physical menus and staff. Multiple technological failures disrupted the experience, including scanning difficulties, a parking alert that derailed conversation, and a chaotic group payment system that couldn't track which items had been paid for, ultimately leaving 24 Dhs unpaid. The author argues that while cost-cutting measures like eliminating staff may seem efficient, they damage customer experience in ways that subtly discourage future visits.