Malleable software: Restoring user agency in a world of locked-down apps (2025)

Modern software has become too rigid and locked-down, removing users' ability to adapt their digital environments to suit their specific needs, unlike physical spaces which are naturally malleable. The article argues that this loss of agency—illustrated through examples like doctors unable to customize medical record forms and teams unable to evolve their project management processes—causes significant problems including burnout and reduced productivity. The solution involves making software more "malleable" so users can customize and modify applications themselves rather than waiting for developers to address niche needs.