Humans Are Reading Your ChatGPT Chats, Lawsuit Claims

A class action lawsuit claims OpenAI routed millions of real ChatGPT conversations to outside contractors who read, summarized, and scored them to improve the AI model, without disclosing this practice in its terms of service or privacy policy. The complaint, filed in September 2026, alleges the program called "Project Lily" exposed user data despite an automated privacy filter, and contractors were instructed to flag conversations containing personal information. OpenAI has not yet responded to the allegations, which remain unproven.