Can we stop with the uptime percentages?

The author argues that uptime percentages displayed on service status pages are misleading for general audiences because small numerical differences (like 99.9% vs 99.99%) represent massive differences in actual downtime, yet appear nearly identical. They propose that status pages should display downtime in concrete terms—such as "12 hours affected in the last 30 days"—rather than percentages, making service reliability more intuitive and understandable to non-technical users.