Big tech is here to let us down

Microsoft's Outlook, Teams, and Copilot services went down, affecting businesses, schools, universities, and courts, with the author attributing the outage partly to Microsoft's recent mass layoffs of engineers. The incident highlights the risks of widespread dependence on a single tech company's services and demonstrates that Microsoft is unlikely to offer compensation despite being responsible for the disruption. The author argues this situation underscores why some European institutions are moving toward open-source alternatives to reduce reliance on unreliable U.S. tech companies.