AI handles incidents, engineers lose touch with their systems

As AI-powered incident response tools become better at automatically resolving routine problems, engineers are losing hands-on practice with their systems and will struggle when faced with complex, novel incidents that automation cannot handle. Drawing from aviation's approach, where pilots regularly train for rare emergencies despite automation handling most flying, the software industry should implement realistic incident simulators to keep engineers skilled for the unpredictable high-severity situations they'll eventually face.