A pharmacy chain in Vermont implemented AI for efficiency

Kinney Drugs, a Vermont and New York pharmacy chain, implemented an AI tool for prescription refill services in May, but customers report it frequently makes errors including incoherent drug names, incorrect dosages, and failed notifications—often without their clear consent. The malfunctions have caused delays, duplicate orders, and privacy concerns, prompting some customers to leave the pharmacy entirely. Experts note that AI technology in healthcare is advancing faster than regulations can keep up, leaving consumers with limited legal protections.